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Didn't receive the transfered Gold

Dear Sir, I have already transfered my gold balance to my old paytm number which number has been successfully updated on new number.

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Didn't receive the transfered Gold

Dear Sir,
I have already transfered my gold balance to my old paytm number which number has been successfully updated on new number. But the transfered gold does not show on my updated number. So, I raised a quiry before 3 days on Paytm but there is no response from Paytm. Please helm me....
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