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Refund not processed after ONE MONTH of return

I'd ordered something via cod through Paytm mall on 27th sept. I got the product, the product was damaged/not working so I returned it.

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Refund not processed after ONE MONTH of return

I'd ordered something via cod through Paytm mall on 27th sept. I got the product, the product was damaged/not working so I returned it. Return was picked up and refund process started on 3rd October.
I have STILL NOT GOT THE REFUND. It was supposed to be reflected in my bank account, but apparently Paytm needed a copy of MY CHEQUE BOOK/PASSBOOK. With UPI of the same bank account, as well as Aadhar registered on Paytm, why are such details as on passbook/cheque book required on Paytm????? Especially with the fraud cases associated???
It's been a month now since the refund was initiated, and I have not rec'd the amount yet.
Posting here for various reasons- one don't ever shop using pay on delivery option, and don't ever try to call Paytm - you'll just keep waiting with no resolution.

With other online giant platforms like Amazon and Flipkart, I myself have got the refund ON THE SAME DAY OF RETURN.
It almost seems like there is no use of Paytm mall.

I hope this is seen and acted upon by Paytm.

Comments

  • mumtaz_latifmumtaz_latif Contributor Posts: 8,142
    Hey there,
    Why don't you try contacting: Paytm care on 01204606060 or raise the complaint from Paytm App by 24*7 Help Section? It has helped me too.
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